Privacy Policy

1. Who we are

NorthQ Energy Solutions ApS ("NorthQ", "we", "us") is the data controller for the personal data collected via this website.

Address: Torringvej 7, 1.th, 2610 Rødovre, Denmark
CVR: 44979322
Contact: info@northq.com

2. What data we collect

We collect personal data in the following ways:

Contact form and email inquiries

When you contact us through the site or by email, we collect your name, email address, and the content of your message. If you include additional information such as company name or phone number, we collect that too.

Analytics (with your consent)

When you allow analytics cookies, we collect anonymized information about how you use the site: pages visited, time on page, referrer, browser type, device type, approximate location (country/region), and behavioral patterns such as clicks and scrolls. This is done through Zoho PageSense.

Chat interactions (with your consent)

When you use the chat widget, we collect the content of your conversation, along with any contact information you provide. This is done through Zoho SalesIQ.

3. Why we collect it

We collect your data to:

• Respond to your inquiries and provide the services you request
• Improve the website and our understanding of what our visitors find useful
• Send you information you have specifically requested
• Comply with legal obligations

4. Legal basis

We process your personal data on the following legal bases under GDPR (Regulation EU 2016/679):

• Contract / pre-contractual measures (Art. 6(1)(b)) — for handling inquiries and providing services you request
• Consent (Art. 6(1)(a)) — for analytics and chat cookies
• Legitimate interests (Art. 6(1)(f)) — for security, fraud prevention, and site functionality

5. Who we share data with

We use trusted service providers to operate the site and our business:

• Netlify, Inc. — website hosting (data stored in EU servers)
• Zoho Corporation — CRM, analytics (PageSense), chat (SalesIQ). Data stored in EU data centers.

We do not sell your personal data. We do not share your data with parties other than the providers listed above.

6. How long we keep it

• Contact form submissions: retained in our CRM for as long as needed for the relationship, or until you request deletion
• Analytics data: 24 months (Zoho PageSense standard retention)
• Chat transcripts: 24 months, then anonymized

7. Your rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to certain processing
• Data portability — receive your data in a structured, common format
• Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, email us at info@northq.com. We respond within 30 days.

8. Right to lodge a complaint

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) at any time if you believe we have not handled your personal data appropriately. Contact them at datatilsynet.dk.

9. Cookies

For details on the cookies we use, see our Cookie Policy. You can change your cookie preferences at any time by clicking Cookie settings.

10. Changes to this policy

We may update this policy from time to time. Material changes will be highlighted on this page with a new "last updated" date.

11. Contact

Questions about this privacy policy? Email info@northq.com.