Once your data is flowing, somebody has to watch the systems, tune what is off, allocate the costs, support the tenants, and back up every decision. Operations & Visibility is the layer that runs continuously - the services your asset management team uses to actually run buildings, post-consultancy.
Take all four, take one, or take any combination. Each service stands alone.
Each of the four services below is independent. Choose the ones your portfolio actually needs. The deeper sections follow.
When systems misbehave, we contact your FM team.
Proactive monitoring, alarms, human responders - the service that calls.
Learn moreCross-system tuning to keep savings on track.
We adjust, calibrate, verify - the savings service.
Learn moreApartment-level allocation of water, heat, electricity.
Compliant billing data, every month or every quarter.
Learn moreClear alarms from a desk, not from the road.
Remote access to CTS/BMS, ECL, PV/Solar inverters, NaviPad - the trip you do not take.
Learn moreBuildings do not announce when they start performing badly. A boiler returning the wrong temperature, a setpoint that quietly migrated out of range, a leak slowly running in a riser nobody walks past, a ventilation system running at full speed when nobody is in the building - these issues sit invisible until someone notices the bill, the complaint, or the damage. Technical Help Desk is the service that notices first - and verifies afterwards that the fix actually worked.
Most maintenance work is not verified. A technician shows up, says the issue is fixed, leaves - and three months later the same problem comes back, because nobody checked the work against the building's data. We do. After every resolved ticket, we confirm via the data that the issue actually went away and the system is performing as it should.
Decisions backed by what the building is telling us, not by what someone said in a report. The difference between a portfolio that gets better over time and one that keeps fixing the same things on rotation.
Bottom-line for the buyer: If you want a team of experts actively watching your buildings, catching the leaks and silent failures, supporting your tenant inquiries with hard data, and verifying that the fixes actually stuck - this is the service. Without it, your data is visible but unattended, and your technicians are unsupervised.
Most buildings have far more efficiency available in their existing infrastructure than anyone realizes. Energy Optimization is the service where NorthQ goes into the controls layer and tunes the systems cross-system to extract that efficiency - and then keeps watching narrowly enough to make sure the savings stay where we put them.
Narrow monitoring on purpose: we watch that savings track, comfort stays in range, and operations stay stable. We do not watch for alarms or system failures - that is the Help Desk.
Signing up for Energy Optimization does not mean alarm notifications will start arriving to your FM team. That is a different service (Help Desk - Service 1). Energy Optimization tunes systems and verifies savings. It does not act as your alarm system.
If you want both - the tuning AND the alarm response - take both services. Many of our clients do.
Bottom-line for the buyer: If you want to extract real, measurable, durable energy savings from existing building infrastructure - without ripping and replacing - this is the service. The savings are the deliverable; the monitoring is just there to defend them.
In any multi-unit residential building - and many mixed-use ones - the cost of water, heat, and electricity has to be allocated back to the individual apartment that consumed it. The regulations are clear. The execution rarely is. Distribution Accounting is the service that gets the numbers right, gets them out on time, and gives the tenants visibility into their own consumption.
What it depends on: apartment-level metering needs to be in place. If a building is not metered at apartment level yet, that has to happen first - the Data work.
Distribution Accounting is delivered with an EED-compliant tenant app where residents see their own consumption against benchmarks and their billing history - the visibility the EED directive requires, packaged and ready.
Or, if the client has already adopted a tenant app, our allocation data flows into it instead. Flexibility on the consumer-facing side is the deliverable here. The data layer is ours; the visualization layer can be ours or yours.
That flexibility is what makes us experts in data, not just suppliers of it.
Bottom-line for the buyer: If you operate residential or mixed-use buildings where individual consumption has to be allocated and billed back, Distribution Accounting is the service that turns raw meter readings into defensible, compliant, EED-compliant output - with tenant visibility built in or routed wherever you already have it.
Roughly 90% of building alarms are false or resettable without physical intervention - a fire panel misfiring, a ventilation unit tripped by a filter reading, a controller flagging a value that has already come back into range. Every one of them still triggers a technician driving to site, logging in on the equipment, clicking clear. Remote Access Center puts that clearing step behind a remote login instead.
In the old model, one FM technician handles maybe 8-12 alarm calls per day - most of the day spent driving between sites, and 90% of those calls turn out to be resettable without touching anything physical. With Remote Access Center, the same technician handles 40-50 alarms per day - and only rolls a truck for the ones that actually need it.
For a mid-sized portfolio, that is €100.000-€200.000 per year in avoided site visits alone. The alarms your systems generate stay the same. What changes is how many of them cost you a drive.
Bottom-line for the buyer: If your FM technicians spend most of their week driving to sites just to click 'clear' - this service pays back in weeks. If your alarm handling is already tight, this frees the same team to cover more buildings without adding headcount.
Technical Help Desk needs system data to monitor. Energy Optimization needs control-system access to tune. Distribution Accounting needs apartment-level meter readings to allocate. Dashboards need source data to visualize. The four services have different scopes - but they share one prerequisite: the data has to be flowing reliably from every source the building actually has.
Data Collection is the work that makes Operations & Visibility possible at all. From every meter, gateway, and integration the buildings actually have. It is the data infrastructure underneath the four services on this page - and the entry point for any portfolio that is not yet operating on a unified data layer.
Every portfolio has a different mix. Some buildings need the full operations stack. Some need one targeted service. Some are not yet connected and need to start with the data layer. We are happy to map your situation to the right combination - or tell you where to start if the answer is not obvious.