Why Q-Stick cannot connect to my Wi-Fi router?

There can be several reasons for this:

1. Check if your Wi-Fi router uses a channel higher than 9. If this is the case, try to change the channel to 9 or lower.


2. Check if your Wi-Fi router supports n-class – Q-Stick does not support g- and b-class routers.


3. Make sure your router uses 20 MHz channel width.


4. Q-Stick doesn’t work with 5 GHz Wi-Fi networks. You need to enable a 2.4 GHz network in order to use it.


If the problem still persists you can contact the NorthQ support team at support@northq.com or +45 7027 1827.