I cannot include my NorthQ devices in my Z-Wave network.

If you have problems including NorthQ devices on a NorthQ gateway (Q-Stick, Q-Gate or Q-Gate Pro) you can contact our support team – support@northq.com or +45 70 27 18 18.

If you are using other brand’s gateway, you should consult the installation manuals of both the NorthQ device and the other brand’s gateway to see what is the device inclusion procedures. If you still cannot include the readers in your Z-Wave network you can contact our support team.